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FAQs

A few of those questions that we come across more than often!)

(In case you have any further questions regarding our policies and the overall shopping experience, we are always happy to assist you by phone, live chat, or email.

  1. Do you offer any financing program?

    We offer the Bill me Later® service from PayPal, where customers with orders of $99 or more get 6 months of interest-free financing with no payment requirement. Conditions Apply. For more information, please read https://apply.billmelater.com.

  2. Can I have my order ship to a different address

    Yes, we can do this! If your order value is more than $350, please add the shipping address as an alternative address on your credit card. For more information, please read our Shipping Policy page.

  3. Do you accept international orders?

    Yes, we do! We ship to the following countries:

    • Australia
    • Austria
    • Canada
    • Denmark
    • Germany
    • Greece
    • Hong Kong
    • Ireland
    • Mexico
    • Netherlands
    • New Zealand
    • Philippines
    • Portugal
    • Puerto Rico
    • Russian Federation
    • Singapore
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States
    • Virgin Islands (British)
    • Virgin Islands (U.S.)

    For details on international shipping, please read our Shipping Policy page

  4. How can I pay for my order?

    You can pay for your purchases by all major credit cards – Visa, MasterCard, American Express, and Discover. We also accept payments by PayPal and Wire Transfer.

  5. Do you offer warranties or upgrades?

    Yes, we do! For details, please read our Lifetime Warranty page.

  6. Can I send my order for maintenance?

    Yes, you can! (Valid for U.S. orders only.) We offer free lifetime maintenance services such as polish, rhodium, prong tightening, etc. A charge of $50.00 is applicable towards shipping and handling. For details, please read our Lifetime Warranty page.

  7. Can I still return my earrings if they pass the Free 30-day Return policy?

    No. While we cannot refund or exchange your earrings anymore, you can apply for the credit towards the upgrade. For details, please read our Lifetime Upgrade page.

  8. Are your diamonds conflict-free?

    Yes, 100% conflict-free! All our diamonds are natural and ethically sourced.

  9. Do you provide an appraisal report for insurance purposes?

    Yes, we do! And this is free with all our orders.

  10. When you ship an order, is it insured for its value?

    Yes, it is! All our high-value earrings are insured for the full amount.

  11. Do you charge sales tax?

    We charge sales tax for orders placed in California only.

  12. Is it safe to shop on Diamondwish.com?

    Yes, it is! For more details, please read our Secure Shopping page.